Make a Complaint

Submit Your Complaint

Full Name(Required)

Email Address(Required)

Phone Number

Personal Identification Number(Required)

Facility / Location(Required)

Date of Incident

Description of Complaint(Required)

Include date, location, persons involved, and the nature of the concern.

CAPTCHA

Person typing on a laptop beside documents while completing an online complaint form.

Independent Statutory Monitoring Mechanism

Get in Touch

We’re Here to Help

The Office of the Chief Inspector investigates complaints concerning breaches of fundamental rights within designated asylum border facilities. All complaints are handled with strict confidentiality and without undue delay.

Contact Us by Email

Send your complaint or enquiry directly to our team. All correspondence is treated with strict confidentiality and acknowledged within five working days.

[email protected]

Who Can Submit a Complaint

An applicant residing at a designated asylum border facility.
A legal representative acting on behalf of such an applicant.

Important Notice

For decisions on your asylum application, please contact the International Protection Office (IPO) or the Tribunal for Asylum and Return Appeals (TARA). We cannot assist with these matters.

Scope of Complaints

Complaints must concern an allegation of a breach of fundamental rights within a designated asylum border facility. We investigate both individual and systemic concerns.

What Happens Next

Once received, your complaint is logged and assigned to an Inspector’s representative. You will be contacted to confirm receipt and advised on next steps and timelines.

What We Cannot Do

We cannot review or change decisions on your asylum application, grant protection status, or provide legal advice. For these matters, contact the IPO or TARA.